The CNO’s Checklist: 6 Essentials for Selecting the Right Acute Care Vendor
In acute care, every decision has a ripple effect. From staffing and safety to patient outcomes and operational efficiency, the right partner can help you navigate complexity with confidence.
For Chief Nursing Officers (CNOs) and clinical leaders, selecting a vendor isn’t just about equipment—it’s about finding a partner who understands your goals and is committed to delivering measurable results.
Here’s a checklist to help you evaluate potential partners and ensure your investment supports both your clinical mission and operational strategy:
1. Outcome-Based Programs
Look for partners who don’t just promise results—they guarantee them. Arjo’s MOVE® program is built around shared accountability, offering guaranteed reductions in caregiver injuries, pressure injuries, and falls.
“It’s not about the equipment. It is about changing one of the basic fundamentals in healthcare… how we move our patients. It’s about safety for our patients and our staff. We must ensure that we provide support and tools for our caregivers so they can remain at the bedside. Getting hurt at work should not be part of the job.“ – Kelley Crandell, M.Ed., CDMS, CHSP, System Director of Employee Health, Safety and Absence Services, Mercy Health1
2. Clinical Expertise and Support
Does your vendor offer more than a product catalog? Arjo provides access to a dedicated Clinical Excellence Team—therapists, nurses, and wound care specialists who deliver on-site and virtual support, protocol development, and hands-on training.
“Our Clinical Consultant was encouraging and supportive. Her strong rapport and continual assessments allowed her to troubleshoot and promote compliance.” — Kelly Johnson, Employee Health Nurse, Adventist Health Sonora
3. Integrated Solutions Portfolio
Your partner should offer a full ecosystem of solutions that work together to support patient mobility, safety, and dignity. Arjo’s portfolio includes:
- Patient Handling: Ceiling lifts, floor lifts, sit-to-stand devices
- Hygiene: Shower chairs, bathing systems, and trolleys
- Therapeutic Surfaces: Pressure injury prevention mattresses and overlays
- Hospital Beds: High-acuity and bariatric beds with drive assist
- Therapeutic seating: Postural support and comfort
- VTE Prevention: Compression therapy systems
- Reprocessing: Chemical-free solutions for noninvasive devices
4. Flexible Financing Options
Capital constraints shouldn’t limit your ability to deliver safe care. Programs like Arjo Subscribe offer bundled solutions—including equipment, consumables, service, and consulting—under a single monthly payment, making acquisition more accessible and predictable.
5. Service and Maintenance Commitment
Equipment uptime is critical in acute care. Look for partners who offer comprehensive service agreements, FDA-compliant maintenance, and fast response times. Arjo’s Service programs are designed to optimize performance and reduce total cost of ownership.
6. Digital Tools and Reporting
Can your partner help you track usage, outcomes, and ROI? Arjo’s Express Rental Platform and Arjo Insight® analytics provide automated reporting and facility mapping to support data-driven decisions.
Choose a Partner, Not Just a Provider
The right acute care partner will help you protect your staff, improve patient outcomes, and operate more efficiently. We’re committed to being that partner, through clinical expertise, integrated solutions, and measurable results.
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