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Customer Insights

A pathway to better quality of care, reduced risk and improved outcomes

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All healthcare providers need to be able to show continuous improvement over time with enhanced quality, reduced costs and lowered clinical risk and in order to do so they must gather information accurately and impartially.

The Arjo Consultancy Services include a range of modular equipment and clinical insight assessments designed to give healthcare providers detailed, evidence based reports of the quality of care delivered, identifying gaps in equipment provision and reviewing exposure to risk.

Capital Planning Insights

Insight Capital Planning is designed to help healthcare facilities maximise results from equipment investment, increase operational efficiencies, improve patient outcomes and reduce caregiver exposure to risk or physical overload.

The assessment tool provides insight into a customer’s equipment capabilities by:

  • Identifying equipment gaps or surplus equipment
  • Minimising the cost of ownership of medical equipment
  • Ensuring the timely replacement of old, unreliable equipment

Effective analysis helps to implement targeted investments that can improve efficiency and reduce the exposure of physical overload to caregivers while performing routine care procedures.

The caregivers are the most valuable resource. Investing in suitable equipment and training to help them perform patient handling transfers and use equipment safely and efficiently benefits the caregivers, patients and also the organisation.

Patient Handling

The Care Thermometer assessment tool provides insight into the transfer and equipment choices caregivers make, highlighting caregiver exposure to risk and enabling educational programmes to be tailored specifically to the needs of the organisation. It provides the foundation to the Clinical Consulting Ergocoach Programme.

 

Pressure Ulcer Prevalence

These assessments provide detailed evaluations of population characteristics, clinical outcomes and concordance with clinical protocols. The reports identify areas of best practice and those areas that would benefit from targeted interventions, enabling healthcare providers to manage their legal and patient/client safety obligations while monitoring costs.

Increasingly customers want to compare the quality of care provided in their facility against certain benchmarks or to evaluate their own performance over time.

Other Equipment Insights

  • Bed Frames
  • Trolleys and Stretchers
  • Foam Mattresses/Other Non-Powered Therapy Surfaces
  • Powered Therapy Surfaces and Cushions

These assessments provide a detailed analysis of existing assets to identify areas where facilities can improve the provision and utilisation of equipment.

Specialist Visits

The Specialist Visit Service can assist Long Term Care customers with the process of managing bed frames and therapeutic surfaces with the aim of preventing pressure ulcers within the Long Term Care facility. This solution can identify any compliance issues, highlight training requirements and also looks at other specific areas such as infection control, sling management and mobility levels of residents using the Mobility Gallery.