Select Your Country or Region

You are now at Ireland (English)
Home / Services & Solutions / Equipment Services & Support / Servicing solutions

Servicing solutions

Ensuring your equipment performs as it should is as much our priority as it is yours. Arjo can offer a wide range of flexible service contracts to suit your requirements and budget as well as meet both UK and Ireland compliance standards for mobile and overhead hoists, specialist baths, beds and therapy surfaces, couches, trolleys and bedpan washers.
Service arjo care.jpeg

Contact us for your servicing and repair needs

Republic of Ireland

Phone: 01 809 8960

In the Ireland, our Service Engineers have gained a wealth of experience over the years and have been trained and certified by the Arjo Academy to install, service and repair the entire Arjo product range and other manufacturer’s products.


Our skilled service engineers are just a call away and are committed to helping you reduce equipment downtime.

If you have acquired an Arjo product from another supplier or second hand, please note that these products need regular servicing to be compliant and safe for you to use. If you do need any assistance or support, please contact us on the details above or click the button below.

servicing.jpg

To ensure the performance of your equipment, we supply only genuine replacement parts.

• All replacement parts are verified to perform as specified in the product’s Instructions For Use or by the OEM (Original Equipment Manufacturer)
• All replacement parts are sourced directly from Arjo or the OEM and come complete with our warranty
• Preferred rates and discounts for chargeable parts are available through Arjo service agreements

Republic of Ireland

Phone: 01 809 8960


You can submit a spare part request online, anywhere at any time. Simply input the spare part you require and Arjo will do the rest. If you are unsure what you need, one of our Technical Support Team can call you to discuss further and confirm your requirement.

Supporting your commitment to compliance

Customer compliance and safety is our top priority at Arjo. We are committed to observing all local and international regulations, as well as continuous improvement and quality monitoring.

All our servicing and maintenance work is documented electronically to ensure traceability and support compliance processes.

All engineers are OEM trained and certified.

Examples include:

      • Medical Devices Directive (93/42/EEC)
      • S.I. No. 299 as part of the Safety, Health and Welfare at Work (General Application) Regulations 2007
      • Provision and Use of Work Equipment Regulations 1998 (PUWER)
      • BS EN 13485:2016, BS EN 9001:2015, BS EN 14001:2015, BS EN 18001:2007


Added value from Arjo

Electronic scheduling and certification ensure a proactive planning of works to maintain compliance. Our engineers carry out an equipment audit each time they visit. Further assessment services are offered to help determine if your equipment base can meet the needs of your current patient or resident population. A full reporting suite is available to track and manage your compliance inspections and budgets.

Arjo Express Service is your one stop online service portal providing 24/7 access to Maintenance Requests, Work Reports and Compliance Documentation. This simple, innovative web based portal provides real-time information on service maintenance and repair activities, completed or pending. Arjo Express Service can assist with asset lifecycle management by providing reports on location, model, age and condition.

 
The Arjo difference

Every facility will have different requirements when choosing a service contract to suit them. We can tailor our service offerings to meet the needs of your facility, and connect you to a comprehensive portfolio of products and specialised care solutions:

  • Premium – Fully comprehensive
  • Preventative – Preventative Maintenance
  • Protection Plus – Labour and Parts
  • Protection – Labour only
  • Partner – Collaborative

 

Arjo is listed on all national frameworks including NHS Supply Chain Framework.

Customer Testimonials

“The service engineer (Ashley Charman) was a credit to the company , an absolute delight to deal with and so pleasant . The hoist is running like a dream”.

Catherine Colgan, Mum

 

“Thank you to Carl Murphy and the rest of the installations team for all their help throughout these projects. You and your team have always been a pleasure to deal with and a huge help when issues have arisen, it is much appreciated”.

Eoin Kelleher, Ross Building and Maintenance Solutions

 

“I just wanted to complement the Arjo Team who were on site to complete the installation, Cathal and Robbie. It was a pleasure to have them in Gallagher House. Extremely professional, courteous and so helpful. Two gentlemen! I did say thank you but please pass on my compliments and thanks to them again. We sometimes forget to acknowledge it properly.”

Martina Kennedy, CNM1 Day Services Manager, Gallagher House

 

“Paul Flaherty, the service engineer who carried out the repair call was very polite.”

St Canices Parish Homes

 

Paul Flaherty, service engineer, who attended our site was very friendly and helpful.

Sligo University Hospital

 

“The engineer Tony Feeney is our main contact, his work is excellent and time efficient.”

Anne-Marie, St Patricks House

 

The Arjo Ireland Customer Services team received a call from a customer Liam Carroll, currently based at Crumlin but moving to Temple Street for the next couple of years who says “Paul Herlihy is fantastic to deal with and sorted any issues we had really well”. It is lovely when a customer takes time out of their busy day to provide feedback.

Liam Carroll

Arjo technician helps customer

We are here for you!

Can’t find what you are looking for? Let us help.