Supporting your commitment to compliance
Customer compliance and safety is our top priority at Arjo. We are committed to observing all local and international regulations, as well as continuous improvement and quality monitoring.
All our servicing and maintenance work is documented electronically to ensure traceability and support compliance processes.
All engineers are OEM trained and certified.
- Medical Devices Directive (93/42/EEC)
- Medical Devices Regulations (EU 2017/745)
- Safety, Health and Welfare at Work (General Application) Regulations 2007
- EN ISO 15883-1:2009, (ISO 15883-1:2006), EN ISO 15883-3:2009 (ISO 15883-3:2006) Requirements and tests for washer disinfectors employing thermal disinfection for human waste containers
- EN ISO 10535:2021 Hoists for the transfer of disabled persons. Requirements and test methods
- IEC 62353:2014 Electrical Safety – Medical Electrical Safety
- BS EN 13485:2016, BS EN 9001:2015, BS EN 14001:2015, BS EN 45001:2018
Added value from Arjo
Electronic scheduling and certification ensure a proactive planning of works to maintain compliance. Our engineers carry out an equipment audit each time they visit. Further assessment services are offered to help determine if your equipment base can meet the needs of your current patient or resident population. A full reporting suite is available to track and manage your compliance inspections and budgets.
Arjo Express Service is your one stop online service portal providing 24/7 access to Maintenance Requests, Work Reports and Compliance Documentation. This simple, innovative web based portal provides real-time information on service maintenance and repair activities, completed or pending. Arjo Express Service can assist with asset lifecycle management by providing reports on location, model, age and condition.
The Arjo difference
Every facility will have different requirements when choosing a service contract to suit them. We can tailor our service offerings to meet the needs of your facility, and connect you to a comprehensive portfolio of products and specialised care solutions:
- Premium – Fully comprehensive
- Preventative – Preventative Maintenance
- Protection Plus – Labour and Parts
- Protection – Labour only
- Partner – Collaborative
Arjo is listed on all national frameworks including NHS Supply Chain Framework.
“The service engineer (Ashley Charman) was a credit to the company , an absolute delight to deal with and so pleasant . The hoist is running like a dream”.
Catherine Colgan, Mum
“Thank you to Carl Murphy and the rest of the installations team for all their help throughout these projects. You and your team have always been a pleasure to deal with and a huge help when issues have arisen, it is much appreciated”.
Eoin Kelleher, Ross Building and Maintenance Solutions
“I just wanted to complement the Arjo Team who were on site to complete the installation, Cathal and Robbie. It was a pleasure to have them in Gallagher House. Extremely professional, courteous and so helpful. Two gentlemen! I did say thank you but please pass on my compliments and thanks to them again. We sometimes forget to acknowledge it properly.”
Martina Kennedy, CNM1 Day Services Manager, Gallagher House
“Paul Flaherty, the service engineer who carried out the repair call was very polite.”
St Canices Parish Homes
Paul Flaherty, service engineer, who attended our site was very friendly and helpful.
Sligo University Hospital
“The engineer Tony Feeney is our main contact, his work is excellent and time efficient.”
Anne-Marie, St Patricks House
The Arjo Ireland Customer Services team received a call from a customer Liam Carroll, currently based at Crumlin but moving to Temple Street for the next couple of years who says “Paul Herlihy is fantastic to deal with and sorted any issues we had really well”. It is lovely when a customer takes time out of their busy day to provide feedback.