With Arjo Rental, you are not just getting a product, but an entire system of support. From clinical and product education to regular and reliable maintenance, our team of sales and rental support experts ensure you are always ready for whatever situation may arise.
Different customers have different needs and healthcare facilities are often faced with challenges related to patient acuity and budget availability. These challenges create tough choices for the caregivers and facility managers but for the patients, they require the right product at the right time. Arjo offer a nationwide flexible rental solution that can be tailored to meet the demands of the increasingly diverse patient populations. We offer an adhoc rental solution or various rental contracts that can be tailored to suit your exact requirements.
The Arjo difference: 4 Hour Turn Around Time
Arjo prides itself on operational excellence. We have tracked each element of our execution process from order to installation, and have refined each and every step in order to be able to deliver a 4 hour turnaround time on all rental mattress across the country with a 97% efficiency rate.
This is achieved through a number of initiatives that we have invested in, for you our customer:
- 4000 rentals systems in our fleet
- 40 rental technicians
- Maintenance team operating during day and night shift reducing product down time
- ISO13485 approved disinfection and operating procedures
- After hours contact centre
- Dedicated central billing team
- 7 Dedicated logistic facilities
- CPD accredited Arjo Clinical Education (A.C.E)
Comprehensive support and efficient service
All calls are personally answered by our Contact Centre Staff, who are fully trained and are supported by a team of Clinical Advisors and Rental Technicians to ensure that any clinical, product or operations issues experienced can be solved within the fastest time. We also have a Whatsapp platform that allows you to order your rental systems, arrange collection and quickly report any faults.
Call center number: 012 006 0096
Whatsapp: 060 569 0709
Email: rentalorders.za@arjo.com
Rental Technicians: 40 Fully Trained Professionals
At Arjo we have over 40 skilled rental technicians trained to a high level, geographically sited across South Africa to ensure a fast response to your requirements. Each Rental Technician is fully trained and works in accordance with the standards set out by the Company’s Integrated Management System.
Dedicated Central Billing Team
Arjo’s dedicated Billing Team ensures seamless and efficient billing procedures, providing a streamlined approach to managing all billing-related tasks. This specialized team is committed to accuracy and timeliness handling everything from invoice generation to payment processing with meticulous attention to detail. By centralizing these functions, we eliminate redundancies and enhance coordination, ensuring that all billing transactions are processed smoothly and promptly.
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