Select Your Country or Region

You are now at Ireland (English)
Person with blurred face holds tablet, inspecting machinery in industrial or lab setting.

Arjo Service

 

Discover a service partnership that pairs global expertise

with local presence. We can customise our service offerings

to meet the unique needs of your facility, connecting you to a

comprehensive portfolio of products and specialised care solutions.

How can we help you?

Tshepang service work

Maintenance service

Proactive service aims to prevent issues before they occur. Addressing potential faults early can reduce the risk of costly disruptions to workflow efficiency and prioritise the safety of your staff and patients.

With an extensive service offering ranging from maintenance contracts to urgent repairs, Arjo is a reliable partner supporting your service needs.

Connect with our service team to receive a personalised offer on maintenance services. Let us care for your equipment, so you can focus on providing exceptional care.

WEB_Arjo10203_v2.jpg

Equipment repairs

Our skilled service technicians are just a click away, and they are committed to helping you reduce equipment downtime.

  • On-site repairs and troubleshooting performed by trained Arjo service technicians
  • Priority response by locally-based technicians
  • To ensure the performance of your equipment, we supply only genuine replacement parts ​
  • All repairs are documented to support compliance processes

The service technicians at Arjo have been trained and certified to install, service and repair the complete Arjo product range, as well as products from other manufacturers.

WEB_Arjo10355_v2.jpg

Explore the Arjo Express service portal

Including valuable features such as:

  •  24/7 access to maintenance requests, work reports and compliance documentation
  •  Real-time information on service maintenance, repair activities and their respective status
  •  Reports on location, model, age and condition to simplify and increase the efficiency of your equipment life cycle management

Request your access to Arjo Express service portal today and experience streamlined service management.

Supporting your commitment to compliance


Customer safety is our top priority, and we are committed to observing all local and international regulations. Our organisation-wide defect-reporting process ensures continued improvement in the quality monitoring of our products.

 

Our servicing and maintenance work is documented to ensure traceability and support compliance processes. Since all maintenance and repair is performed by trained and certified service engineers, you have peace of mind knowing that the people taking care of your equipment adhere to the highest standards of expertise and professionalism. They are dedicated to ensuring optimal performance and reliability, safeguarding your investment and minimising downtime. Equipment inspection includes a professional assessment of condition and usage, guiding your staff for increased efficiency, and load testing according to ISO 10535.

Looking for spare parts small banner.jpg

Looking for spare parts?

All replacement parts are genuine parts, sourced directly from Arjo and come complete with our warranty, giving you the assurance that they are verified to perform as specified in the product’s instructions for use (IFU).

Flexible options package service solutions

Arjo offers several types of standard and flexible service solutions tailored to your requirements and budget. Choose the right solution for you.

 

Get a quote

 

 Fully comprehensive  

Preventative maintenance  

Technical Support
*
*
Service Frequency

Annual (or Biannual)

*
*
Planned Preventative Maintenance labour and travel
*
*
Planned Preventative Parts / Kits
*
Repair Labour, travel & spares
Repairs (including labour and parts) over €500 are chargeable for the full amount*
Full comprehensive service on all functions

incl. electrical tests, calibration & software updates if applicable. Deviations from the standard performance of equipment will be corrected (where applicable)

*
*
Service certificate

Arjo issue an individual service certificate for each piece of equipment. Certificates are e-mailed electronically on completion of works to improve asset management and compliance

*
*
Account Management and Asset Reporting

A detailed asset report is provided on request for all equipment serviced, outlining location, model, serial number, year of manufacture and last service date. Arjo Express (Service) portal included.

*
*
Proactive Maintenance Scheduling

Service management system offers proactive maintenance scheduling to maintain compliance Arjo service label placed on the equipment serviced, outlining date of service and next service due. 

*
*
Priority Call Out

Emergency call out priority. Guaranteed call out within 24 hours (Mon-Fri: 09:00 – 17:00)

*
*
Electrical Safety Testing to IEC 62353 (where applicable)
*
*
Inspections to Regulation 30 of the Safety, Health and Welfare at Work (General Application) Regulations 2007.  

6th month & 12th month inspections. Arjo issue an individual service certificate for each piece of equipment. 

Includes
Options available
Load Testing in line with Regulation 30 of the Safety, Health and Welfare at Work (General Application) Regulations 2007

Load test (where applicable) included within annual service visit. Options available to include load testing every 6 months.

*
*
Testing in line with EN15883 for Human Waste Disinfectors

Options available for 6th month & 12th month testing. Arjo issue an individual service certificate for each piece of equipment. 

*
*
Out of Hours Support (OOH available at an additional cost)
*
*
First Line Technical Training

Additional Option – chargeable

*
*
Exclusions

• Repairs due to misuse, loss or wilful damage
• Removal and and re-installation of equipment
• Other OEM Upgrades / FSN
• Consumable items such as batteries, patient slings, 
mattress covers
• Out of hours coverage
• Scale calibration and reverification is excluded 
• Software updates on other OEMs products

*
* Repair Labour, Travel and Parts

 

 

 Download ROI Service Package

 

 

 

Customer Testimonials

“The service engineer (Ashley Charman) was a credit to the company , an absolute delight to deal with and so pleasant . The hoist is running like a dream”.

Catherine Colgan, Mum

 

“Thank you to Carl Murphy and the rest of the installations team for all their help throughout these projects. You and your team have always been a pleasure to deal with and a huge help when issues have arisen, it is much appreciated”.

Eoin Kelleher, Ross Building and Maintenance Solutions

 

“I just wanted to complement the Arjo Team who were on site to complete the installation, Cathal and Robbie. It was a pleasure to have them in Gallagher House. Extremely professional, courteous and so helpful. Two gentlemen! I did say thank you but please pass on my compliments and thanks to them again. We sometimes forget to acknowledge it properly.”

Martina Kennedy, CNM1 Day Services Manager, Gallagher House

 

“Paul Flaherty, the service engineer who carried out the repair call was very polite.”

St Canices Parish Homes

 

Paul Flaherty, service engineer, who attended our site was very friendly and helpful.

Sligo University Hospital

 

“The engineer Tony Feeney is our main contact, his work is excellent and time efficient.”

Anne-Marie, St Patricks House

 

The Arjo Ireland Customer Services team received a call from a customer Liam Carroll, currently based at Crumlin but moving to Temple Street for the next couple of years who says “Paul Herlihy is fantastic to deal with and sorted any issues we had really well”. It is lovely when a customer takes time out of their busy day to provide feedback.

Liam Carroll