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Customer Testimonials for Arjo Service

What our customers say..

"Arjo have recently been accepted back onto our approved contractors list and over the last 6 months have offered great support in aiding us to improve both our service and, equally as important, compliance obligations across our 14 Care Homes. They have helped greatly shorten our equipment down time.

Communication and service have been second to none; our Account Manager and his support team are always readily available to assist and have proved themselves to be valued partners. I look forward to the new year with confidence and with the knowledge that our business is in safe hands.

Many thanks to the team at Arjo."

Dave Atterbury, Property Manager - Coverage Care Services

 

"For me, aftercare is paramount - equally as important, if not more, than the product choice. The local Arjo Service team are responsive and follow up on all requirements to completion. We have known the local engineer and service manager for many years and that consistency of care is a huge benefit.

Kevin Shepard and Zep Amatruda understand the hospice environment and plan their maintenance work sensitively and respectfully around the needs of our hospice, staff and patients. I am grateful to Arjo for the excellent and prompt service provided to us."

Valerie Ruddick, Facilities Manager - Isabel Hospice

 

"All the staff I've spoken to and the engineer have been fantastic and very helpful, polite and very quick to respond to both telephone calls and emails. I feel feedback from a non-contract customer should be relayed to senior managers, particularly in this current COVID climate. The engineer respected my home and wore PPE, which was reassuring as I've been shielding for over 170 days.

The advice and service I've received has been first class! Given we are in an unusual situation I think the service has been excellent and I'm looking forward to meeting your engineer tomorrow to fit the new part!"

Scott Sinden

 

"Keith is the best engineer I have ever worked with; not only is his work ethic and quality of work to the highest standard, he is also very honest and caring. He provides excellent technical advice on any issues we have and also work round or best option solutions that assist us in saving money which is critical in these challenging times. His knowledge of all our equipment is to be commended and we couldn't operate as professionally as we do without his quick action on any maintenance issue.

We are a hospice and Keith is very well liked and well known to our staff but what stands out is that Keith is very humble and he also understands the nature of the work we do here and is very respectful while undertaking his planned maintenance."

Mark Wilson, Facilities Manager - Katharine House Hospice