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Servicing solutions

Ensuring your equipment performs as it should is as much our priority as it is yours. Arjo can offer a wide range of flexible service contracts to suit your requirements and budget as well as meet both UK and Ireland compliance standards for mobile and overhead hoists, specialist baths, beds and therapy surfaces, couches, trolleys and bedpan washers.

Contact us for your servicing and repair needs

Email: UK.Service@arjo.com
Phone: 08456 114114

In the UK and Ireland, our Service Engineers have gained a wealth of experience over the years and have been trained and certified by the Arjo Academy to install, service and repair the entire Arjo product range and other manufacturer’s products.

Our skilled service engineers are just a call away and are committed to helping you reduce equipment downtime.

Request a repair

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To ensure the performance of your equipment, we supply only genuine replacement parts.

• All replacement parts are verified to perform as specified in the product’s Instructions For Use or by the OEM (Original Equipment Manufacturer)
• All replacement parts are sourced directly from Arjo or the OEM and come complete with our warranty
• Preferred rates and discounts for chargeable parts are available through Arjo service agreements

Email: spares@arjo.com
Phone: 08456 114 114

You can submit a spare part request online, anywhere at any time. Simply input the spare part you require and Arjo will do the rest. If you are unsure what you need, one of our Technical Support Team can call you to discuss further and confirm your requirement.

Request a spare part 

Supporting your commitment to compliance

Customer compliance and safety is our top priority at Arjo. We are committed to observing all local and international regulations, as well as continuous improvement and quality monitoring.

All our servicing and maintenance work is documented electronically to ensure traceability and support compliance processes.

All engineers are OEM trained and certified.

Examples include:

      • Medical Devices Directive (93/42/EEC)
      • Lifting Operations and Lifting Equipment Regulations 1998 (LOLER)
      • Provision and Use of Work Equipment Regulations 1998 (PUWER)
      • BS EN 13485:2016, BS EN 9001:2015, BS EN 14001:2015, BS EN 18001:2007


Added value from Arjo

Electronic scheduling and certification ensure a proactive planning of works to maintain compliance. Our engineers carry out an equipment audit each time they visit. Further assessment services are offered to help determine if your equipment base can meet the needs of your current patient or resident population. A full reporting suite is available to track and manage your compliance inspections and budgets.

Arjo Express Service is your one stop online service portal providing 24/7 access to Maintenance Requests, Work Reports and Compliance Documentation. This simple, innovative web based portal provides real-time information on service maintenance and repair activities, completed or pending. Arjo Express Service can assist with asset lifecycle management by providing reports on location, model, age and condition.

 
The Arjo difference

Every facility will have different requirements when choosing a service contract to suit them. We can tailor our service offerings to meet the needs of your facility, and connect you to a comprehensive portfolio of products and specialised care solutions:

  • Premium – Fully comprehensive
  • Preventative – Preventative Maintenance
  • Protection Plus – Labour and Parts
  • Protection – Labour only
  • Partner – Collaborative

 

Arjo is listed on all national frameworks including NHS Supply Chain Framework.