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A responsible company

Sound business ethics and well-defined principles for compliance are the core of Arjo’s long-term business relations. Our ambition is to influence other stakeholders in contributing to the development of a fair global market. Arjo does business across the globe and has a broad network of suppliers and business partners. We place the same high demands on them as on our own business, and have zero tolerance for all forms of corruption, fraud and bribery.

 

Arjo has zero tolerance for all types of fraud and bribery. Arjo has an anti-corruption directive that clarifies Arjo’s position on anti-corruption under the Code of Conduct, and a hands-on set of ethical guidelines to give examples of acceptable behavior and good practice. These documents are communicated to all employees and they cover definitions and the key principles on issues of how gifts, hospitality, rewards and other benefits in business may be used, including how conflict of interest can be avoided.

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Governance

Arjo’s Board of Directors approves the Code of Conduct and the business ethics policy, which sets out the organizational framework for business ethics in Arjo, and the Board monitors compliance regularly. Arjo’s business ethical work is organized according to the three lines of defense principle, which includes the different roles of ownership, control and advice, and assurance. All managers within the line management provided the first line of defense, and the second line of defense is provided by the legal and ethics team. The third line consist of external auditing procedures. The Arjo Management Team is responsible for the implementation and adoption of the Code of Conduct and the business ethics policy, including the establishment and review of targets for improvement. Major business ethical risks including bribery and corruption risks are identified in regularly performed risk assessments. The CEO is Chairman of Arjo’s Business Compliance Committee, tasked with safeguarding that the company does business at the highest ethical level, and adheres to the laws, regulatory frameworks and standards that apply in the countries in which we operate.

 

The Committee held four minuted meetings in 2021. A global function manages supplier audits, using an approval process for all new suppliers while continuously auditing all suppliers. Furthermore, all suppliers and business partners that are to work with Arjo are required to sign and follow a customized Code of Conduct.

Whistleblowing service

Arjo’s whistleblowing directive provides overall guidance for the reporting of incidents. Employees can via an anonymous whistleblower service or by using the internal reporting channels report suspected incidents of any violations of laws and regulations. Also customers, partners and other stakeholders can submit and anonymous report through our whistleblower service, handled by our external partner WhistleB Whistleblower Centre. All incidents and corrective actions are handled in accordance with the investigation guidelines.
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Quality and safety

To meet the increasingly strict regulatory requirements in the medical device industry, our focus lies on continuously evaluating and improving our products and processes. We follow local and regional regulations in the markets that we serve, the three most important of which are:

 

• EU Medical Device Regulation (MDR)

• US Food and Drug Administration (FDA)

• Health Canada Medical Device Regulation

 

Our quality management systems are certified in accordance with the ISO 9001:2015 and ISO 13485:2016 standards.